Time. It’s what most business owners are short on. While a website may seem as though it can be created and then forgotten, the truth is the exact opposite. Unfortunately, because of that shortage of time, business owners often neglect some key elements of good website stewardship, and as a result, potential leads and client nurturing might get left behind–as well as potential business.

Maybe you’ve got a website, or maybe you’re planning to build a new one. It can be tempting to do it yourself–trust me, I know. I’ve seen the results of DIY websites more times than I can count. While you may be able to create a basic site, there are several things we don’t recommend trying without help.

A web designer, obviously, designs the website and makes sure it meets your specifications, but that’s not all we can do. Your website should work for you–think of it as a digital workhorse capable of doing a huge amount of work automatically–if it’s set up correctly and regularly maintained.


Building a website is only the first step to acquiring visitors. Just because your website is out there doesn’t mean people can find it, especially on first launch. That’s where Search Engine Optimization (SEO) comes in. SEO can refer to multiple things. First is a paid service based on the number of hours that fit in each client’s budget. Related to SEO services are digital marketing services, described below.

Digital Marketing

Digital marketing includes blogging, acquiring reviews, email marketing, and posting to social media. Posting to social media alone can take around three hours a week, and managing reviews or an email campaign can take another several hours a week. Then there’s blogging, which, yet again, requires a purposeful strategy and several hours per blog post to create quality content.

All SEO is intended to raise your rank in search engine results when customers search for content like what’s available on your website. Digital marketing, though it may not always include direct changes or additions to your website, still impacts where your site ranks in search engine results.

Lead Generation

Need to find new potential clients? I’d be shocked if the answer is no. Businesses need to develop both quality leads and a large quantity to continually bring in new customers–and that takes time and expertise. That’s where the website comes in. While there are many ways to generate leads, your website should be doing a significant amount of the heavy lifting. A website should capture the email addresses of people interested in what you have to say. It should offer call scheduling, if that’s appropriate to your service, so potential clients can easily schedule a time to talk with you.

The number of lead generation tactics is endless–and sorting through them can be overwhelming. A web designer can sit down with you and chat about what options make the most sense for your business, and then they can implement those options on your site and manage their use and information delivery.


After your website is built, it will need maintenance. Different integrations and plugins will require updating to the current version, and tweaks and changes to the information will be necessary as your business changes. Keeping your web site up to date is just as important as the initial web design.

User Experience

Finally, think about your end user. Just because you’ve put up a website with all the relevant information doesn’t mean it’s user friendly. And a website that’s not user friendly limits the time a user will remain on the site. If information is difficult to find, if it’s hard to navigate the site’s hierarchy, or if the information isn’t clear and articulate, your user is going to leave your site for one that’s easier to use.

In Short

First, a web designer creates a website with all the functions and pages your business requires. After they launch it, the project shouldn’t be finished. A good web designer will at least explain what your website is capable of and offer to assist with SEO, maintenance, lead generation, and digital marketing (creating a good user experience should be included in every project). Even businesses on a tight budget deserve the best service possible, and that’s what we offer. We can work within a given budget to create a maintenance and marketing plan that will work for you.

If this seems a bit overwhelming, don’t worry, we’re here to help. Give us a call today for a free consultation.

For further reading, Forbes has a great list of top design mistakes.

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